Air | Bright 2BR Near Downtown & WEM | 2 King Beds

The property itself is nice, newly constructed, and has a lot of potential. Unfortunately, the lack of support when problems came up really impacted my stay.The oven stopped working and appeared to have a sensor issue. I reported it to the host, but no one came out to inspect it or even attempt to determine what was wrong. As a result, we were unable to use the oven for the entire 8-night stay.The Wi-Fi also stopped working properly two days before checkout, which added to the inconvenience.I understand that things can malfunction and that not every issue can be fixed immediately. However, I expect a host to make an effort to address problems, especially when they are reported during a stay. Appliances are brand new so apparently there shouldn't be anything wrong with them i was told. As a property owner myself, I make it a priority to show up for my guests when something goes wrong. Even when I am out of town, I arrange for someone to go to the property on my behalf.The home itself was nice, but the lack of follow-through and guest support was disappointing. I would recommend improving communication and having someone available to respond to maintenance issues so guests aren’t left to deal with problems on their own.